Policies

Great Lengths Booking policy

We do not give prices for Hair Extensions over the phone, we require seeing your hair in person during a consultation to give an exact quote. The purchase of your hair will form your deposit, then the application cost is to be paid on the day of the appointment.

 

Payments

We accept all major credit and debit cards including American Express.

We can also take payments over the phone.

We do not accept cheques.

 

Booking & Deposit policy

We reserve the right to ask for a deposit for larger services for weekend or seasonal appointments. We will inform you of the amount and if a deposit is required upon booking.

 

Cancellation/No show Policy

If you need to cancel your appointment please allow a 48 hour notice period. After this time you will be charged 50% of your service cost. If you cancel on the day or fail to show for your appointment you will be charged the full cost of your service.

In order to make future appointments this payment will need to be made.

 

Colour Issues

If there should be any issues with your colour call us as soon as you can. If we feel it is a mistake on our part our policy is that we invite you back in within 14 days to rectify the issue, after this time, more may need to be done as the colour will have shifted from the initial application date resulting in a cost.

Alice and the Hair Logo

51, Sadlergate, Derby, DE1 3NQ

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Salon Opening Times

Sunday: Closed

Monday: Closed

Tuesday:9-5

Wednesday:9-7

Thursday:9-6

Friday:9-8

Saturday:8:30-5:30